I really appreciate any feedback you have about my services, good or bad. You can contact me by email or through the contact form.
If you are unhappy with my services, and would like to make a complaint, then please include the word ‘complaint’ in the subject of your email or contact form message.
I will acknowledge any complaints by email within 48 hours, and will invite you to a telephone or Zoom call at your convenience to discuss the complaint fully and, if possible, agree a plan to resolve it. If we can agree a resolution, I will put this in writing within 48 hours.
If you would prefer not to have a call, or if we cannot agree a resolution, I will investigate the complaint and respond within 21 working days from receiving the complaint.
If we cannot resolve the complaint, and the complaint is regarding a mediation I have conducted, in which you were a participant (other than an observer), then I will pass the complaint on to the Society of Mediators, who will resolve it in line with their procedures.
If you do not accept their response, you can appeal to the Civil Mediation Council on certain grounds. The grounds on which you can appeal, and the process for appealing are set out here.